PROCESS IMPROVEMENT

Ivy works with clients to identify, understand, document, modify, simplify and/or redesign the processes and systems that drive the work in organizations. Processes need to be documented and reviewed periodically to ensure that they are providing what the customer wants. It is especially important to document processes which cut across functional/departmental boundaries or are partially contracted out so that smooth coordination ensures seamless service.

Ivy helps managers identify steps in processes and/or whole procedures that may add little value to the customer or take an inordinate amount of time to accomplish. Ivy works with managers and employees to make both incremental and breakthrough improvements to create greater efficiency and effectiveness in delivering value to the customer.

Ivy uses several approaches when working with clients on process improvement (e.g. benchmarking other organization's processes, refining measurements, using "workout programs," training teams in continuous improvement and energizing process improvement suggestions of employees), depending on the culture and needs of the organization. Ivy's experience runs the gamut from incremental improvement to fully redesigned processes (reengineering).