PERFORMANCE MEASUREMENT

Using a system of results-oriented performance measures for each strategic business unit or program is the first step to ensuring managerial accountability. These measures are aligned with the strategic goals and objectives of the organization's strategic plan and the unit's business plan. In the Federal government, such measures are required by the Government Performance and Results Act (GPRA).

Ivy has extensive experience in both the private and public sectors in developing performance measures that are realistic, accurate, understandable to employees and aligned with planning documents. Ivy involves managers and employees in facilitated working sessions to develop a balanced set of measures that are tied to strategic results. Emphasis is placed on both quantitative and qualitative measures relating to customer satisfaction, financial accountability, process efficiency and effectiveness, innovation/future growth, and, where appropriate, the environment. During the sessions we assist everyone to understand the real "drivers of performance" and lead the group to reduce potential measures to the vital few.

We show managers and employees how tracking measurement data can help improve performance, decision-making and the management of resources. Where needed, Ivy can also assist in the development of data collection systems that underpin accurate measurement.